Refund Policy
EUETIASAPPLICATION INC (hereinafter "Company") transparently defines refund-related matters that may arise during the use of the ETIAS electronic travel authorization application service. This refund policy clearly outlines the refund conditions that customers may request for the ETIAS application service.
Refund Policy Overview
Service fees for EU ETIAS applications are non-refundable.
EU authority ETIAS approval costs are paid by the customer and are non-refundable per government policy.
If the ETIAS application service is cancelled or not completed, service fee refunds may be possible, but valid reasons and a request period are required.
Refundable Conditions
Refund requested before travel: A 100% refund will be processed.
Refund requested after visa approval: A 100% refund will be processed based on the amount excluding government fees and bank transfer charges.
Service Not Provided: If the ETIAS application service was not provided or processed due to company error, customers may request a full refund.
Incorrect Service Delivery: If a clear error occurred in the company's processing related to customer-provided information, a full refund is available.
Cancellation Request: If a customer cancels before the ETIAS application is processed, the service fee can be refunded.
Non-Refundable Conditions
Visa issuance rejected due to customer's personal reasons.
Visa rejected due to false or insufficient document submission.
Refund Procedure
Submit Refund Request: Customers must submit refund requests via email (support@euetiasapplication.com).
Refund Request Details: When requesting a refund, provide applicant name, application number (if applicable), and reason for refund.
Processing Time: Refund requests are typically processed within 5-7 business days.
Refund by Payment Method: Refunds are made through the payment method used (credit card, electronic payment, etc.), and refund timeframes may vary by payment method.
Non-Refundable Cases
ETIAS Application Approved: Service fees are non-refundable if the ETIAS application has been approved or is being processed.
Customer Error: No refund for issues caused by incorrect or erroneous information provided by the customer.
Personal Reasons After Application: Refund requests due to personal reasons (travel schedule changes, trip cancellation, etc.) are not accepted.
EU Authority Decision: No refund is provided even if the ETIAS application is rejected by EU authorities.
Customer Support
For questions about the refund process, you can receive support via email (support@euetiasapplication.com).
Policy Changes
The Company may modify the refund policy from time to time, and changes will be announced on the website. The updated refund policy takes effect from the date of announcement.
Customers are encouraged to regularly check the website for the latest policy information.
Consent
By agreeing to this refund policy, customers confirm that all information provided during service use will be processed according to the conditions stated above.
Please read and agree to this refund policy before using our services.